FAQ

How do I submit the names of the family?

After the purchase, you will receive a confirmation by e-mail together with a form. There you will be asked to fill in the names you want to add to your tree. Start with the immediate family - they will be closest to the child's name and start at the bottom of the tree. The maximum number of names is 18. Available in all Scandinavian languages, German and English. Other languages ​​on request.

Shipping

We are a small team and aim to ship orders within 2-5 working days. After dispatch, PostNord strives to deliver to Sweden within a couple of days, to Europe within 3-5 working days and to the rest of the world within 5-7 working days.

Damaged or undelivered product

If the product is damaged, please contact us and we will send you a new product.

If the product is not delivered within the intended time, please contact us.

Can I make a tree for siblings?

Yes - just add the names to the form after you complete the order.

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